Helpline's opening hours

Our FAQ section has the answers to many of your frequently asked questions.

However, if you need to speak to someone about your Rail pension, you can telephone the Helpline on 0800 2 343434.

​Our lines are open:

Friday 22 December: 8am-11am
Saturday 23 December: Closed
Sunday 24 December: Closed
Monday 25 December: Closed
Tuesday 26 December: Closed
Wednesday 27 December: 8.30am-4.30pm
Thursday 28 December: 8.30am-4.30pm
Friday 29 December: 8.30am-4.30pm
Saturday 30 December: Closed
Sunday 31 December: Closed
Monday 1 January: Closed
Tuesday 2 January: 8am-5pm

Normal opening hours of 8am-5pm resume from 2 January.

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