How do we measure up?


The annual customer survey is your chance to have your say on the service delivered by the Railways Pension Scheme’s administrator, RPMI. 

The survey is carried out by an independent third party and is completely confidential – so please be honest with your feedback!

By completing the survey, you will allow RPMI to compare the quality of its services with other organisations in similar industries, and help ensure the service delivered to you and other members meets your expectations.

Take the survey now.

Please note: the survey must only be completed by members (active or preserved) or pensioners of the railways pension schemes.

If you have any questions about this survey, please email

For any pension-related queries, email


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If you are an active or preserved member, you can view your pension details and choices by registering for your personal myRPS account - the easiest way to monitor and manage your benefits.  SIGN UP NOW »