Getting my pension

Updating my details

T4_T13_content page_ATM machine
The pensions payroll is processed approximately two weeks before the payment date.

So if you change your bank or building society account, you must tell pensions administrator RPMI about your new account details at least two weeks before your pension is due.

If you can’t give two weeks' notice, it’s advisable to keep your old bank account open to avoid any delay in your pension reaching you.

To update your bank account details, please phone our Helpline on 0800 012 1117 or email

Please quote your Pension Reference Number.